SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trek Out Door Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trekoutdoorgear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
US Dollar ($)
I ordered this to replace my cheap UV light. The convoy Nichia uv flashlight is powerful and well-built. Simon is very generous and provided me with a holster as a gift.
Works perfect! 365nm was the correct choice. And the flashlight is more than bright enough to bring everything in reach to glow. Already without the ZWB2 filter there is a clear spot without much irritating light around. Already curious how it looks like, after I have attached the filter. Highly recommended, both, the flashlight and the shop:-))
Good quality ! Looks amazing!
just received, no flaws found
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
really happy with the , recommend this store!
For such a cheap , discount isn't even necessary
Great flashlight, in a morbid curiosity sort of way. Don't buy if you're easily grossed out by... anything.
It is simply gorgeous!! The quality is great :)
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
Very fast shipping, cheaper better quality and much brighter then the light from amazon.
it's a good price for , so i will keep ordering from the store
Super ! arrived well packed and in perfect condition. recommend to others!
I really like this . very beautiful. Thnx!!
New is amazing! I'm so glad I managed to get it one of the first
Thanks for the free shipping! Overall quality of is also nice
Thanks for !
This store offers lovely items for sale. Adorable stuff!
Одновременно в один день заказывал 5 товаров. УФ фонарик пришел самый последний (45 дней) поэтому четыре звезды. А так изделие соответствует заявленным параметрам и качеству. Рекомендую продавца.
Perfect, second order and works perfectly. Very good value for money.
Fast shipping. Accurate description. Everything works accordingly with no issues!
just the right one for me
an opportunity to buy such a cheap online is priceless. thanks to the seller!
made a nice deal ordering this , can totally recommend
Great little light for fly tying use. Nice quality and excellent LED.