SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trek Out Door Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trekoutdoorgear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Fast shipping. Accurate description. Everything works accordingly with no issues!
just the right one for me
an opportunity to buy such a cheap online is priceless. thanks to the seller!
made a nice deal ordering this , can totally recommend
Great little light for fly tying use. Nice quality and excellent LED.
just received my product and i'm like dying) it is perfect!
Cheapest 365nm UV light I've seen from a reputable manufacturer. It's been very useful around the house, and the ZWB2 filter is perfect for filtering out all the visible light. Just make sure to have eye protection if you're using this for prolonged periods of time.
I received my 2 Convoy flashlights in good condition. They even included 2 free blacklight filter lens for free. I would most definitely buy from them again and highly recommend. Great store!
The light emits relatively little visible light, and it's powerful enough to fluoresce pretty much anything in the dark.
very pleased with the packaging and quality of the product. store was very responsive to questions. excellent overall.
I attained the order in five days and I couldn't be gladder! It appeared definitely sound. I had never witnessed something like it by that time. I'm so overjoyed I caught a glimpse of it though, because it is splendid! Now this is most likely my number one item and major eye-opener that I have had from shopping online. If I could rate this good greater than 5 stars, I would. I'm positive I'll continue to enjoy it.
This is seemingly one of the best, if not the most cool offers of thisbrand I have ever had the delight to use. I feel it is a good value. It arrived sooner than it was predicted and saved me a lot of hassle, since I needed it at an early date. I was surreally cheerful with the customer service. I appreciate itself, have not noticed any reasons tobe annoyed about. completely recommend.
High quality as always from Convoy, extremely bright and powerful UV flashlight. Better than anything else out there.
Great transaction! Amazing flashlight!
It works to cure UV glue which is the purpose I bought it for. It is also good for showing security features on money and identification cards.
I ordered this to replace my cheap UV light. The convoy Nichia uv flashlight is powerful and well-built. Simon is very generous and provided me with a holster as a gift.
Great flashlight, in a morbid curiosity sort of way. Don't buy if you're easily grossed out by... anything.
Perfect, second order and works perfectly. Very good value for money.
Works perfect! 365nm was the correct choice. And the flashlight is more than bright enough to bring everything in reach to glow. Already without the ZWB2 filter there is a clear spot without much irritating light around. Already curious how it looks like, after I have attached the filter. Highly recommended, both, the flashlight and the shop:-))
Good quality ! Looks amazing!
just received, no flaws found
The quality of is excellent. Shipping was within setimaed time. Thank You store 5 +
really happy with the , recommend this store!
For such a cheap , discount isn't even necessary
It is simply gorgeous!! The quality is great :)