SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trek Out Door Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trekoutdoorgear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
US Dollar ($)
The quality of the product was good.The shipment was faster than I expected, I thought it would take about a month but it didn't.
is of an excellent quality, just as expected
super good and thanks for free shipping.
a nice one. will come in handy
overly excited about receiving it!
It looks amazing! Thanks :-)
matches the picture in full. i'm pleased
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
The product corresponds to the description. The size at the height of 182, the weight of 95 took 5XL went exactly, to put anything will not work. The quality is good, the seams are neat. Summer windbreaker. Let us see what happens when wear it. The first impression is good. The package went to Ukraine for 1,5 months, apparently quarantine played a bad joke.
2XL fits me perfectly with enough room to wear a few extra layers if needed. I am 5'-7" and 170 pounds. jacket is made very well but Is a little thicker than expected. it is waterproof but may be too warm if temps are above 65 degrees Fahrenheit. the pockets are well protected to keep water out and the inside liner is made of a soft material that feels comfortable against the skin. Great cool season jacket to keep the rain and wind out. It did take a about 3 weeks to get to the US. keep that in mind and plan ahead when ordering.
Everything super! Thank you! ‘ll order more in future!!!
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
Accurate sizing and excellent quality. Good work!
corresponds to the description.
thanks, is amazing!