SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trek Out Door Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trekoutdoorgear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
US Dollar ($)
Low cost is something i was searching for quite a long time. this place really made my dream come true
discount is the best offer in this webstore
Couldn't find a anywhere but in this store. Nice job!
Quality of is OK! Thank you very much!
carefully packaged, looks fine
Perfect. I will buy more
Everything super! Thank you! ‘ll order more in future!!!
Excellent!
Absolutely amazing, 100% recommend for everyone!
Better quality than expected, Shipping was quite fast!
super nice item! my roommate is delighted with my new
Bought a brand new from this shop. Awesome!
Product exactly as described! Thank you very much!
probably the best online - I mean, you often can't even find anything of corresponding quality in offline stores
The best thing about this item is its undeniably high quality
my roommate is so satisfied with ! This is the most fabulous offer ever! me and my relatives would recommend this purchase. It was sent out so fast, the prognosed delivery was three weeks later and it came more promptly than in nine days after making the payment! unbelievably satisfied with the acquisition and with the customer service. And this offer, outstripped our expectations for theworth.
perfectly made, no reason to worry
really really awesome. my 2nd purchase of actually
very quality and convenient, durable .. so basically 'm really very glad
super quality! thanks for !
reviews confirm it's a great item sold in a reputable store
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
All is OK. arrived in good condition.
everything comforms to the description