SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trek Out Door Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trekoutdoorgear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
honestly I'm VERY impressed with this Acog. the RMR battery was dead so I thought it was broken at first, then I just realized it needed a new battery. I haven't shot it yet, but it feels excellent quality and the glass is very clear. great value for the money, and got here in like a week. shipped out of Pennsylvania
Optic arrived quickly. looks good, feels solid. lens is very clear. micro red dot had a dead battery, but nbd. reticle on it is about average. haven't put any rounds down range with it yet, but overall it seems like a good optic for the money. if it holds zero, I would definitely consider picking up another one
It took a while to receive but was worth the wait. Another well made optic. Not a 1,600.00 one but very nice for 98 bucks.
So far so good. I’ll need to put another battery into the Red dot sight, and take it to the range. Then I post another review.
A+
It's the lowest price for I've ever seen. Thank you so much!
Fast shipping. Good quality. Advise this store.
the seller probably asks the lowest price for ever. that's something! thanks for the service
That is a really good price for . Glad I found this store.
was as described. recommend.
When such a cheap is available online, it's logical to buy it instantly. That's what I did :-)
discount is a good offer available in this webstore
just the right one for me
It was awesome to get online on such favorable terms
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
Amazing quality and fast shipping
Amazing clone, I use the real version all the time for my job and the only difference is the reticle. The reason why I gave it four stars is because it would be nice if the RMR had a on/off button
I received mine within days. Was very surprised! Love it
Much higher quality than I expected just wish it would absorb light better it’s a bit dark but the Reticle and fiber optic are amazing and fine.
The product is amazing. Seller is responsible.
Everything went well. Thank you.
Great product. Great store.
Nice product.
I am happy it is as described.
Good optic, nice and crisp