SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trek Out Door Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trekoutdoorgear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very use… Thank you
Glad I could buy online. No hassle, and the quality is fine
I'm really glad I managed to get online with such a prompt delivery and on such a low price
I'm glad i managed to find a reputable store where I can buy online
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
i am delighted. matches the photo in full
the quality of is great for the price
Nice stuff! Recommend this
wonderful very well made
Excellent quality. Package arrived in good condition. Good work!
really impressed with the quality
came in great condition and as picture, the shipping time was ok arrived as promised
thanks! liked your
Everything is fine. Delivery was pretty fast. I would recommend this store.
everything comforms to the description
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
It's totally worth buying, I'm using it for the 2nd week already
Thank you Very much for the three personal safety alarms.
The is one of the best. Thanks!
true to the picture
came in great condition and as picture, the shipping time was ok arrived as promised
Thank you for great and fast shipping! `ll order again from this store!
excellent product! no problems with delivery. color is exactly that I needed. thank you :)