SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Trek Out Door Gear (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://trekoutdoorgear.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
US Dollar ($)
Can't even compare with anything else - too cool! Thanks to the seller
Product OK. Look very nice. Arrive fast. Thanks
was packed carefully. loved it
is resonable priced and store is really nice in general
Perfect!! The is exactly the same as the picture, the quality is amazingly good, 100% recommend it!
Good quality, fast delivery, recommend!
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
Matches the description. No drawbacks
Ótimo produto
This is seemingly one of the best, if not the first-rate products of thiskind I have ever had the relish to use. I feel it is a good buying. It was delivered earlier than it was predicted and saved me a lot of hassle, since I needed it at an early date. I was absolutely satisfied with the customer service. I item itself, have not pointed out any factors tobe unhappy about. literally recommend.
доставка 23 дня в свердловскую обл. нитка понравилась.
was delivered very quickly and efficiently. Recommend!
As I can judge from my own experience, the best online are sold in this very store. Great!
very, very good one! thanks for my !
even better than i expected!
Probably the cheapest price for is available in this store.
I've purchased on sale and the quality is amazing
This is a really inexpensive , the store offers are great
What you were looking for!!! Fast shipping! Recommend!
the quality is fine, and the store is a great. recommend this
Product really beautiful, thank you very much)
Bought on sale, never regretted the purchase